Global Risk Management Network, LLC, New York Venture Capital-Private Equity Firm: 'Do Something Epic: Save the World™: Amazon-AWS Partner: Founder-Chairman-CEO, Global Digital CEO-CxO Network Ventures: MIT-Princeton-Silicon Valley-Wall Street-NSF-UN-US & World Governments Digital Pioneer: $Trillion Wall Street Hedge Funds-Wall Street Quants Leader-CFA-PRMIA SME: Postdoc AI-ML-DL-Quant-Cyber-Crypto-Quantum-Risk Computing: New York State: 'Join Dr. Yogi Malhotra to get up to speed on Cloud Technology.' We Create the Digital Future™. You Can Too! Let's Show You How! AIMLExchange™: AIMLExchange.com: We Create the Digital Future™. BRINT™: BRINT.com: From Future of Finance™ to Future of Defense™. 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Global Business & IT Editorial Reviews as Industry Benchmark: Wall Street Journal, New York Times, Fortune, Fast Company, Forbes, Business Week, CIO, CIO Insight, Computerworld, Information Week, etc. 'The new business model of the Information Age, however, is marked by fundamental, not incremental, change. Businesses can't plan long-term; instead, they must shift to a more flexible anticipation-of-surprise model.' – CIO Magazine Interview, Dr. Yogesh Malhotra. 'Obsolete what you know before others obsolete it and profit by creating the challenges and opportunities others haven't even thought about…' – Inc. Magazine Interview, Dr. Yogesh Malhotra. 'Yogesh Malhotra says his vision is to fill the gaps between business and technology, data and knowledge, and, theory and practice…' – Fortune Magazine Interview, Dr. Yogesh Malhotra. R&D Building, Leading & Growing Global Digital Practices, Technologies, Teams, and, Ventures For 3-Decades: Silicon Valley-Wall Street-Pentagon-Global Boards-CEOs-NYS-USAF-USSF-MIT-Princeton-AWS Partner-AI-Cyber-Crypto-Quantum-Networks-Risk Engineering SME: MIT Computer Science & AI Lab Faculty-SME CEOs-CTOs-CIOs AI-ML Executive Guide: AI-ML-DL-NLP-Robots: R&D Impact Among AI-Quant Finance Nobel Laureates: Princeton-CFA-PRMIA-Financial Markets-Exchanges-Hedge Funds Risk Engineering, AI-Cyber-Crypto-Quant Finance-Trading Wall Street Quant-Chief Scientist. C4I-Cyber™: C4I-Cyber.com: Because the Future of the World Depends Upon It™: Controlling Global 'Invisible Risk' Contagions Cascading Across 'Global Networks'. C4I-Cyber™ Global Command & Control Network™ Leading Global CxO Digital Transformation & Risk Management Practices for 30-Years. C4I-Cyber™ Global Command & Control Network leads USA and the World beyond AI-Supremacy and Quantum-Supremacy to global Command and Control Supremacy in the context of COVID-19 global pandemic positioning Global Risk Management Network, LLC as the world leader in hi-tech C4I-Cyber Command and Control, Adversarial Command and Control, and, Counter Adversarial Command and Control enabled by consensus building of US national, state, and, regional leaders including from U.S. Congress, U.S. Senate, Pentagon. Having Pioneered Digital Transformation & Digital Disruption Spanning Silicon Valley, Wall Street, Pentagon, and Worldwide Organizations C4I-Cyber™ Leads USA and the World Beyond AI-Supremacy and Quantum-Supremacy to C2 Command & Control Supremacy. C4I-Cyber.com: Command & Controls Survival & Sustainability in Post-COVID19 World. C4I-Cyber™ leads USA and the World beyond AI-Supremacy and Quantum-Supremacy to Command & Control C2 Supremacy.

New #Enterprise #Logic of #Customer #Relationships: Beyond #KPI. . .

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Source: https://www.linkedin.com/feed/update/urn%3Ali%3Ashare%3A6664350319851421696

New #Enterprise #Logic of #Customer #Relationships: Beyond #KPI to #CPI: https://lnkd.in/e2dSEmy :”
“Many know #Shoshana #Zuboff as author of The #Age of #Surveillance #Capitalism: Her latest best-seller is based on a more #central #concern of #Digital #Consumers: #Self #Determination, the focus of her prior book.”
“”
“‘A growing ‘chasm’ separates #consumers and the #adversarial #buyer #seller #practices of #commerce. #CRM #systems focusing on #maximizing #transaction #values are “ultimately doomed.” In response, #Zuboff and Maxmin (2002) have outlined the contours of the new enterprise logic based upon #relationship #economics.” Their paradigm recognizes the critical need for satisfying ‘new’ consumers’ needs for #psychological #self #determination while treating them as the origin of all #value. By situating the proposed construct within #technology #acceptance research, we outline how future #CRM implementation research can benefit from better understanding about #consumers’ #perceptions and #behaviors.'”
“”
“Join our #Global #CEO #CxO #Networks for the #Post #COVID Era:”
“#Digital #Execution #Performance: http://www.AIMLExchange.com”
“#Financial & #Cyber #Crypto #Resilience: http://www.C4I-Cyber.com .”
“”
“Global Risk Management Network LLC: Rome, N.Y., USA: FinRM™: AIMLExchange™, C4I-Cyber™

The Most Important Metrics You?re Not Tracking (Yet)
The Most Important Metrics You?re Not Tracking (Yet)
A growing number of organizations are becoming more customer-centric by adopting, measuring, and optimizing CPIs ? Customer Performance Indicators. These are the metrics that customers care about, as opposed to the ones that the company cares most about. Examples might include how fast customers can get a pricing quote, or getting a ?first-time resolution? on a customer service call, or having a grocery delivery with ?nothing broken.? While these examples may not be metrics that companies have traditionally tracked, they?re what customers actually care about. And by tracking what?s important to customers, companies have better visibility into actions they can take to improve customer outcomes, which directly impact business performance. It?s ironic in an age where so many companies proclaim to be customer-centric, customer-first, or customer-obsessed that most still focus only on company-centric metrics. Companies that transform to adopt CPIs ? and the customer-centric culture and practices that CPIs engender ? will increasingly outperform competitors and be better optimized for accelerated, differentiated, and defensible growth.
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Global Post AI-Quantum Finance & Trading Networks Pioneer Dr.-Eng.-Prof. Yogesh Malhotra is the “Singular Post AI-Quantum Pioneer” identified by Grok AI with R&D impact recognized among Artificial Intelligence (AI) and Quantitative Finance Nobel Laureates. As MIT-Princeton AI-ML-Cyber-Crypto-Quantum Finance & Trading and FinTech-Crypto Faculty-Industry Expert, and U.S. and Global Hedge Funds Advisory & Venture Capital CEO-CTO Teams Mentor, he has pioneered Silicon Valley-Wall Street-Pentagon Digital CEO-CTO Practices, Technologies, and Networks from world’s first-foremost-largest Global Digital Transformation Networks to New York State IDEA Award recognized Pentagon-USAF MVP Global Post AI-Quantum Networks pioneering Future of Finance and Trading practices as Trillion-Dollar Wall Street Hedge Funds and Investment Banks leader.