Source: https://www.linkedin.com/feed/update/urn%3Ali%3Ashare%3A6619945480694620160
#CrucialConversations: #Tools for #Talking When Stakes Are High: #Communications: https://lnkd.in/eh2pP-F
You know the moment: a mood-veering, thought-steering, pressure-packed interaction with a colleague, boss, or client when the right thing to say is stuck in a verbal traffic jam between your brain and your mouth. This analysis paralysis occurs when your brain suddenly becomes overtaxed by worry or pressure. Consequently, you find yourself unable to respond to a mental, psychological, or emotional challenge, and you fail to execute in the critical moment. Many people experience this at work. But there are seven key phrases you can use, tailored to specific situations. You can keep them in your back pocket for when these kinds of moments happen, route your response with them, and redirect the situation to regain control.
